Privacy policy

Privacy Policy

This Privacy Policy describes how zkraze collects, uses, and shares your personal information when you visit, make a purchase from, or request a return/replacement through our website or services.

1. Personal Information We Collect

We collect information directly from you when you interact with our services, particularly when you place an order or initiate a return/replacement claim.

A. Information Collected at Checkout/Ordering:

 

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Order Information: Order number, products purchased, and payment details (though payment processing is handled by third-party processors).

 

B. Information Collected for Returns/Replacements:

 

Due to the unique nature of our product, when you submit a Return/Replacement Request Form, you explicitly provide the following:

  • Claim Details: Order number and contact number.

  • Visual Proof (Unique Content):

    • Pre-Application Photo (showing the product and visible SKU number).

    • Full Application Video (a single, uncut video of the application process).

    • Post-Application Photo (showing the final result).

 

2. How We Use Your Personal Information

 

We use the personal information we collect for the following purposes:

  • To Fulfill Orders: To process your transactions, ship your products, and provide you with order confirmations and invoices.

  • To Provide Customer Support: To communicate with you, respond to your inquiries, and manage your account.

  • To Process Claims (Crucial Use): We use the visual proof (photos and video) exclusively to investigate and verify that your return or replacement request meets the eligibility criteria outlined in our Return & Replacement Policy (i.e., verifying manufacturer defects and confirming proper application procedure).

  • Security and Fraud Prevention: To screen our orders for potential risk or fraud.

  • Marketing: If you opt-in, to communicate with you about our products, services, and promotions.

 

3. Sharing Your Personal Information

We do not sell your personal information. We share your personal information with trusted third parties only to help us operate our business and services:

  • Service Providers: We share necessary information with third parties who perform functions on our behalf, such as:

    • Shipping Carriers Bluedart , Delhivery  to deliver your order.

    • Payment Processors Razorpay to handle transactions.

    • Review/Claim Management Tools to manage return submissions.

  • Legal Compliance: We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

 

4. Data Security and Retention of Visual Proof

 

We take reasonable steps to protect your personal information. Given the sensitive nature of the visual proof (video/photos) required for returns:

  • Limited Access: Access to this visual data is strictly limited to the Customer Service and Quality Assurance teams responsible for reviewing the claim.

  • Retention: We retain the visual proof submitted for return/replacement claims only for as long as necessary to process the claim, complete our internal quality assurance review, and comply with any legal obligations regarding the transaction.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise any of these rights, please contact us through the information provided in Section 7.

 

6. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

 

7. Contact Us

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@zkraze.com or by mail using the details provided below:

zkraze

B/603
Sai Mandir Building
SV Road
Maratha Colony
Dahisar East

400068

Last Updated: October 30, 2025